Apple has introduced a new customer support program to fix an issue causing "a very small percentage of iPhone 12 and iPhone 12 Pro devices" to suffer from audio problems.
The company said that devices manufactured between October 2020 and April 2021 could feature "a component that might fail on the receiver module" that causes these audio problems. Only the iPhone 12 and iPhone 12 Pro appear to be affected; Apple said the program doesn't extend to the iPhone 12 mini or iPhone 12 Pro Max that round out its current smartphone lineup.
"If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls," Apple said, "it may be eligible for service." Affected devices can be taken to one of the company's retail stores, shipped to the Apple Repair Center, or examined by an Apple Authorized Service Provider to determine if they can be repaired as part of this program.
The company noted that repairing the receiver module requires the affected iPhone to be disassembled, so if the device "has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service." The program doesn't cover the cost of those repairs; the iPhone's owner will have to pay for them separately.
Apple offers more information about preparing affected devices for service on its website. 9to5Mac reported that this is the first service program introduced for the iPhone 12 lineup, although users have reported seemingly common issues with some of the devices, such as a lack of responsiveness with the iPhone 12 mini's display shortly after the phone's debut.
Apple Is Fixing Sound Issues Affecting a 'Very Small Percentage' of iPhone 12 Devices - PCMag India
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